DHMS watches every camera, recorder and switch at your premises and tells you the moment one stops working — instead of finding out weeks later, when you finally need the footage.
Built by Digitech Services · Protecting sites across India since 2015
The problem
You have already paid for the cameras, the recorder and the cabling. What you do not have is any way of knowing, today, whether all of it is doing its job.
The camera at the back gate stopped recording three weeks ago. Nobody noticed until there was an incident and the footage simply was not there.
Most installations have no health signal at all. A camera that has lost power, dropped off the network or had its stream reconfigured looks identical to one that is working — until someone opens the playback.
A full disk, a failed drive, or a recording schedule that silently stopped. The live screens still show video, so everything looks perfectly normal.
Live view and recording are separate paths inside an NVR. A disk that has failed SMART checks, or an overwritten retention window, breaks recording while leaving the live feed untouched.
Someone has to physically walk the premises to know what is working. That costs a day — and it only tells you about that one day.
Without continuous polling there is no history. A manual audit is a single sample; it cannot tell you that a camera drops off every night at 2am and returns by morning.
You pay for maintenance every year. You have no record of what was down, for how long, or how quickly anyone actually fixed it.
Fault records live in WhatsApp messages and phone calls. Without timestamped detection and closure, downtime and response time cannot be measured, only argued about.
The solution
DHMS sits on top of the equipment you already own. No new cameras, no new cabling — one small program that watches the network and reports what it finds.
Nothing is replaced. Nothing is rewired. And no video ever leaves your premises.
One screen showing every location you run, and an honest status against each device. Open it on your phone at 9pm and know exactly where you stand.
The moment a device stops responding, the right person is notified and a clock starts running. Nobody has to remember to check anything.
We see the fault the moment it happens — often reaching your site already knowing which device failed and what it will take to put right.
How it works
A lightweight program goes onto any Windows PC you already have at the site — the one at reception is fine. Ten minutes, no new hardware, and nothing changes on your cameras.
Every camera, recorder and switch on the local network is checked continuously, around the clock. It reports status only — no video ever leaves your premises.
A whole floor going dark is almost always one failed switch, not twenty broken cameras. You are told the cause, once — not twenty separate alarms at three in the morning.
The fault is assigned, tracked and timed until it is closed. "We fixed it quickly" stops being a claim and becomes a number on your monthly report.
What we watch
Six things, checked continuously, on the equipment you already own.
Reachable, streaming, and pointed where they were installed to point.
Continuous reachability checks plus ONVIF interrogation for stream state, resolution and device identity — matched on hardware address, so a changed IP is not mistaken for a new camera.
Whether the NVR is up, and whether it is genuinely still writing footage.
Vendor APIs for Hikvision and Dahua report disk health, capacity and per-channel recording state. An unreadable recorder is flagged as a monitoring gap, never silently passed as healthy.
The equipment everything else depends on, watched first.
SNMP polling for port status and uptime on managed switches, which lets a whole branch of failures be attributed to the one device that actually caused them.
Not just that the recorder is on, but that yesterday exists on disk.
A camera's recording state is held by the recorder, not the camera, so the two are correlated on every cycle — which is how a live-but-not-recording camera is caught.
Outages, network drops, and the devices that never came back afterwards.
Site-wide loss is recognised as one event rather than every device failing at once, and each device is tracked individually as it returns — the ones that do not are what matter.
One number for the location, so you can compare this month with last.
Per-device uptime aggregates into a site availability figure over any window, with every incident retained individually so the number can always be broken back down.
See it
Green is fine. Red needs someone. That is the whole training course.
If you sign off the security budget, you are currently paying for equipment whose condition nobody can describe. DHMS turns that into three numbers you can act on.
What percentage of the month your cameras were genuinely recording, how many faults there were, and how long each one took to fix. That is the difference between believing your site is covered and being able to show it.
A figure per site and per device, over any period you ask for.
Every incident recorded with the moment it started and the moment it closed.
How long each fix actually took — so service quality stops being an opinion.
What you get
All your sites and all your equipment in a single view, on any browser.
Checks run continuously and a real fault is confirmed before you are disturbed.
One failed switch reports as one problem, not as forty dead cameras.
Every fault timed from detection to closure, so service becomes a number.
No new cabling, no new hardware, no changes to your existing cameras.
Only status information leaves the site. No video, ever.
A monthly uptime and response summary, generated for you.
A phone view for whoever is actually on site fixing it.
Pricing
No feature tiers and no per-camera counting — a site with eighty cameras costs the same as a site with twelve. The only thing that changes is how long you commit for.
Prices are per site and exclude GST. Running several locations, or already an AMC customer with Digitech Services? Talk to us — there is room to move on all of the above.
FAQ
Almost certainly yes. DHMS works with any IP camera, NVR or managed switch on your network, whatever the brand — including Hikvision, Dahua, CP Plus and most others. Nothing is replaced and nothing is rewired. If you are on very old analogue cameras with no network recorder at all, tell us and we will say so honestly.
No. This is the question we get most and the answer is absolute: no video ever leaves your premises. DHMS sends status information only — whether a device answered, whether the recorder is writing, whether a disk is healthy. There is no video path out of your site, by design.
One small program is installed on a Windows PC that is already at your site and stays switched on. It takes about ten minutes. It then finds the devices on your network by itself and starts reporting. There is no new hardware to buy and no downtime for your existing system.
The dashboard shows it immediately, and the people you nominate are notified. If nobody acknowledges a fault, it escalates automatically to the next person up — so a problem raised at midnight cannot quietly go unread until Monday.
Yes. Each location is monitored separately and rolls up into one view, so you can compare branches and see which needs attention. Pricing is per site, and there is a custom plan once you are running five or more.
The monthly plan can be stopped at the end of any month. Nothing we install changes your existing security equipment, so removing DHMS leaves your cameras and recorder exactly as they were.